You may be presented with an error message in Candy crush saying ‘Sorry, you do not have access to the kingdom right now.’ If this is the case, there are several methods you can use to resolve this issue.
Note: There is a known issue with connecting Candy crush App to your Facebook account that has been difficult to several users. The following methods will help you fix this problem.
Table of Contents
- Uninstall the Candy Crush app on your phone. Since your game progress is linked to your Facebook account, you don’t have to worry about losing your progress. You may only lose progress in the phone app since it is disconnected.
- Reinstall the application. Once the app is uninstalled, open up your device’s official store then download and reinstall the candy crush saga mobile app. Don’t launch it immediately.
- Now, open Facebook on your computer browser then navigates to the Facebook web. Input your login information.
- Open the Candy crush mobile app. From your Facebook app access your apps in the menu section by the left of the screen on Facebook. Candy crush should be listed here. If not listed search for it in the search box at the top of the page.
- Tap ‘play on phone’. This option is located at the lower-left corner of the screen after the game has loaded. Candy crush sage will get reconnected to your Facebook account, syncing your phone progress with your Facebook account.
- Uninstall Candy crush mobile app from your device. Permanently delete the app, your progress is already saved on Facebook.
- Download and reinstall the Candy crush mobile app. Go to your device app store and download the game again.
- Uninstall the Facebook mobile app from your device. Permanently delete the app from your mobile device.
- Download and reinstall the Facebook mobile app. Go to the official app store and download the Facebook app again.
- Sign in to your Facebook account, then navigate to the home screen while signed in.
- Launch the candy crush on Facebook. Tap on the candy crush app on your home screen.
- Once again connect to Facebook. On the Candy crush home screen, tap the ‘Connect!’ button. You should then be able to resume your game.