WhatsApp business has become an interesting and the most trending topic on the internet recently, many businesses want the WhatsApp platform but just a few of these businesses know how to use WhatsApp business.
If your brand is one of the businesses that does not know anything about the WhatsApp business service, this blogpost is for you. I’ll advise you to read this blogpost till the end to learn more about the WhatsApp business service, its features, how it works, and how to create a WhatsApp business account.
According to techcrunch, about three million businesses have taken the leap by using this platform. I think this is a great idea for business brands to connect with customers and also acquire even more customers.
WhatsApp is the most popular messaging app in the world today. I am not mistaken, the messaging app had about two billion. Monthly active users making it a great platform for anyone to offer business services or customers support over the mobile phone.
The apps features include;
- Ability to create a business profile.
- With the WhatsApp web feature users can respond to customers quickly and efficiently.
- Can use WhatsApp platform with either landline or a fixed mobile number.
- Responsive messages for customers such as creating an away message.
How It Works
WhatsApp Business is free to download and was built with the small business owner in mind. The app makes it easy to personally connect with your customers, highlight your products and services and answer their questions throughout their shopping experience.
Create a catalog to showcase and use a special tool to automate, sort, and quickly respond to messages. The platform helps both small- and large-scale businesses provide customer support and deliver important notifications to customers.
Download WhatsApp Business App
This platform is available and free to download on Google playstore for Android users. The iOS version of the app is not yet available. To get started with this platform, you need to first download and install the app on your device and then set up the app. After set up, create a WhatsApp business profile for your business brand.
WhatsApp Business Profile
This platform profile is designed to help provide your customers with all the info they need. It includes the address or location of your company so that people can easily contact and get to your store or office on Google maps.
You can also include your business category, your email address and a quick description of what your business does.
However, businesses using this platform can connect with ordinary WhatsApp users as normal, as there’s no need for you to download a separate app.